FAQs
Frequently Asked – From My Studio to You
What is Hip Panessa House?
HIP Panessa House is a boutique label built around intentional design, modern craftsmanship, and a touch of personalization. Every piece is carefully selected, beautifully finished, and brought to life with hand-painted initials from my studio in Manhattan.
What kind of bags do you offer?
Our signature pieces are structured knit clutches and totes — playful, polished, and versatile. They’re part of curated collections like the Knot Clutch and Summer of HIP, and made to bring joy to your everyday carry.
Can I personalize my bag?
Absolutely. I offer hand-painted initials on select pieces — a stylish way to make your bag truly yours.
Can I send it as a gift?
Yes — and I love when you do. If you’re sending a bag as a gift, I’d be happy to include a handwritten note on your behalf. Just leave your message in the Order Notes at checkout, and I’ll make sure it’s beautifully packaged and extra thoughtful.
How does personalization work?
At checkout, leave me a note with:
- The initials: 1, 2, or 3 letters
- Your preferred paint color: Black, White, Navy, Hunter Green, Red, Gold, Orange — or let me choose
- Letter size: 1.5-inch, 2-inch, or 2.5-inch
- Initial placement: outside bag (bottom right, middle,…) or inside bag
Each monogram is hand-painted by me — no two are exactly alike.
Can I request something custom or different?
Yes — if you have a vision, I’d love to bring it to life. Whether it’s a specific color, a one-of-a-kind detail, or something extra personal, feel free to reach out. I love a creative collaboration. Email me at houseofpanessa@gmail.com or DM me on Instagram @hippanessahouse.
Are custom bags returnable?
Because each personalized piece is made just for you, custom orders are final sale. That said, if there’s ever a problem, I’m always here to help.
How long will my order take?
Please allow 3–5 business days for personalization before your bag ships. I promise it’s worth the short wait.
Do you offer free shipping?
Yes — all U.S. orders over $100 ship free.
Any current promos?
Yes! Use code SUMMERWITHHIP for 20% off your order.
Where are the bags made?
Each design is the result of a thoughtful, collaborative process. I work with select partners to create the base bags, then bring each piece to life with hand-painted personalization from my studio in NYC.
What makes a Hip Panessa bag different?
- Carefully chosen for shape, texture, and personality
- Designed to stand out — with our signature style
- Personalized by hand, just for you
- Handwritten gift notes available
- Custom requests welcome